Job Description
• Develop and execute a digital channel strategy by aligning with organizational objectives.
• Brainstorm new product ideas from digital channel perspective and implement innovative
products.
• Responsible for end-to-end leading and management of the digital banking delivery including
but not limited to Mobile Banking, Internet Banking, Third Party Payments, Wallets, POS, Self Servicing Channels, Automated Applications, MIS Systems and etc.
• Review and evaluate existing organizational back office/front office processes for
transformation through digitalization and automation.
• Responsible for business performance and continuity of digital and self-service channels and
promote and adopt digital and self-service channels among customers.
• Manage implementation of digitalization strategies as required; drive achievement against
targets for revenue generation, product alignment, customer satisfaction and cost
management.
• Develop and maintain connections with digital technology providers, peers in the industry,
and relevant stakeholders.
• Understand the market situation and availability of new technologies, conduct market
analysis and competitor analysis, and propose enhancement recommendations for
management’s decision.
• Lead, guide and motivate the Digital Banking team towards accomplishing the business goals
to maximum contribution made to the area growth and profitability.
• Achieve short-term and long-term business goals in the most effective and efficient manner
according to the supervision and direction of management.
• Prepare yearly budget, ensure digital project expenditures are within the budget and monitor
regularly for successful implementation.
• Work closely with Program Management Office (PMO) and ICT departments to implement
digital projects, ensure successful delivery, follows by post-implementation review and
usability.
• Collaborate with internal and external stakeholders to achieve targeted projects results.