Application Support – Digital & ADC, IT Department

• To handle daily operation of wallet and mobile/Internet banking application issues and providing technical support to external and internal users.
• To investigate and resolve issues by coordinating with internal and external stakeholders.
• To perform operation tasks, processes, and workflow to produce high-quality, cost-effective delivery of digital banking products.
• To support SIT/UAT testing of mobile/internet banking application and back-end system if necessary.
• To maintain comprehensive documentation of workflow, processes, procedures, common support issues, resolutions, and FAQs.
• Report to Deputy Head of Digital and ADC – IT Department.

• Bachelor’s Degree, preferable in fields of information technology, business, banking and finance.
• Proven experience in application support or a similar role within the banking or financial services industry with minimum 2 years’ experience.
• Knowledge of Mobile and Internet Banking applications and their functionalities.
• Be a good team player, self-motivated with positive thinking plus able to deliver multiple projects/tasks.
• Good at communication and interpersonal skills. Proficiency in English.
  If interested,

If you’re interested, kindly send your updated resume to hr@fdbbank.com.